Frequently Asked Questions

Rental Info 

  • Select your pickup/dropoff dates and times.

    Select the vehicle type.

    Choose your preferred vehicle and click Select

    Choose any optional extras you wish to take, including insurance options. Click ‘Make a Booking’

    Enter your details. click ‘ Book Now’

    Enter your credit card details. Click ‘SUBMIT’

  • Yes you can. Simply complete each booking and you will receive a separate confirmation number for each booking.

  • When you make an online booking we will send you a booking confirmation by email. This includes your booking number, details of your pickup and return location, as well as the price and other useful information.

  • Yes. If you need to make changes to your booking, please call us on (02) 9540 5066

  • Yes

  • Extending the rental duration is possible at time of check out or during the rental itself. You will need to call us or come in person. Extensions are subject to vehicle availability and extra payment.

  • All vehicles are subject to availability. This means that we can’t guarantee the make or model of the vehicle, as we often have varying models within the same category.

    If your booked vehicle is unavailable at time of collection, we will supply you with a vehicle at equal or greater value at our discretion.

  • No, unfortunately not. The colour of your vehicle is subject to availability, we’ll certainly do our best to meet your request however we can not guarantee it. Just make sure you ask our staff at the time of collection and we’ll see what we can do for you.

Optional Extras

  • Yes. Getacar Rentals has a wide range of moving equipment from packing boxes and tape, to trolleys, dollies, blankets, ropes and tie-downs.

  • Yes, Getacar Rentals can provide you with baby and child safety seats at an additional cost. Just make sure you select the appropriate seat at the time of booking in our options and we’ll ensure that it’s waiting for you upon your arrival.

    Please Note: it is up to the accompanying adult to fit the seat and step by step instructions will be provided to assist you with regard to this.

Damage & Insurance

  • DescriptionIf you are involved in an accident, you should do the following:

    Call the Getacar Rentals Roadside Assistance number (02)9540 5066. If necessary, immediately contact the police in case of third party liability and the emergency services in case anyone is injured

    Do not leave the vehicle without making sure it is safe.

    Write down names and addresses of all people involved and any witnesses never admit liability.

    All vehicle repairs must be conducted with the formal approval of your nearest Getacar Rentals Office.

  • Getacar Rentals provides free 24 hour Roadside Assistance in case of emergency, breakdown or accident involving your Getacar rental vehicle. Just call (02) 9540 5066

  • Roadside Assistance does not cover cover non-mechanical defects such as: lost keys, keys locked in the vehicle, flat battery due to lights being left on, running out of fuel, operator error etc.

  • Your rental fee will include our Standard Cover which includes your Third Party Cover (CTP). Your vehicle comes with a standard Vehicle Damage Excess

  • Getacar Rentals offers customers two protection options: Renter Protection Package (PKG) for commercial vehicles and Collision Damage Waiver (CDW) for passenger and light-commercial vehicles. See terms and conditions for details.terms and conditions

Charges & Payment

  • DescriptionIf you are involved in an accident, you should do the following:

    Call the Getacar Rentals Roadside Assistance number (02)9540 5066. If necessary, immediately contact the police in case of third party liability and the emergency services in case anyone is injured

    Do not leave the vehicle without making sure it is safe.

    Write down names and addresses of all people involved and any witnesses never admit liability.

    All vehicle repairs must be conducted with the formal approval of your nearest Getacar Rentals Office.

  • Getacar Rentals provides free 24 hour Roadside Assistance in case of emergency, breakdown or accident involving your Getacar rental vehicle. Just call (02) 9540 5066

  • Roadside Assistance does not cover cover non-mechanical defects such as: lost keys, keys locked in the vehicle, flat battery due to lights being left on, running out of fuel, operator error etc.

  • Your rental fee will include our Standard Cover which includes your Third Party Cover (CTP). Your vehicle comes with a standard Vehicle Damage Excess

  • Getacar Rentals offers customers two protection options: Renter Protection Package (PKG) for commercial vehicles and Collision Damage Waiver (CDW) for passenger and light-commercial vehicles. See terms and conditions for details.terms and conditions

  • Getacar Rentals requires all drivers to have a current non-provisional and non-probationary drivers licence. The required driver’s licence must be in English with photo and produced at the commencement of the rental. Should the license be in another language or have no photo, an International Driving Permit must accompany it.

  • All renters must be aged at 21+ years for standard vehicles, at the commencement of the rental.

  • No.

  • No. Getacar Rentals is a Sydney based rentals company.

  • No.

Booking Info